Tracking Australia’s largest cities
We’ve released a new dashboard that tracks the performance of Australia’s largest cities. Product manager Mariam Ibraheim shares the story of how it was developed.
A new division to drive digital transformation
Phil Thurbon is a First Assistant Secretary for the Department of Immigration and Border Protection and is helping reinforce the Department’s commitment to design better and more meaningful experiences for individuals and businesses.
Accessibility and the Digital Service Standard
Earlier in June our accessibility lead Andrew Arch spoke at the Inclusive Design 24 online event about our move from WCAG 2.0 conformance to user-centred design.
How to easily and consistently map life event journeys
The DTA creates life event maps using a standard structure that ensures consistency across different life events.
Our approach is an easy to use method that also shows how life event journeys connect with customer journey maps for agency-specific services.
Why we say no to surveys and focus groups
Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why.
Sketching in code to build online services
A great online service is the result of bringing together excellent design and code. To deliver these services it is critical designers and developers work together.
What is Discovery?
Discovery is where we explore how government services might be presented online so that people can do what they need to do, without having to understand how government works.
Partnering to deliver better government services
Ashley Hutton talks about the benefits of partnering with agencies to transform government digital services.
How we're tracking — progress in our Digital Delivery Hubs
Dan Searle gives us a snapshot on how our Digital Delivery Hubs in Canberra and Sydney are progressing.
Building the skills needed to deliver great digital services
Our head of capability, Lucy Poole runs through what helps and slows digital transformation and how the DTA is building skills and capability in government.