About us

At the Digital Transformation Agency, we help government improve digital services to make them simple, clear and fast.

We are committed to improving people’s experience of government services. This means improving the skills within government to deliver these services.

We work with other agencies to help them to create services that are simple, clear and fast to use.

People are at the centre of everything we do. We’re committed to making services work for everyone, everywhere, regardless of their abilities. To do this, we use plain English and do research with real users to make sure we’re on the right track.

Our role and focus

We work with agencies across government to improve digital services.

More digital, better digital and better value for money

We encourage agencies to invest in digital services.

We help to transform the user experience of services for people and businesses.

We are working across government to improve the return on information and communications technology (ICT) and digital investment.

Our priorities

We have five priorities that we’re focusing on to achieve our goals.

Develop a digital transformation roadmap

The roadmap will help to identify the digital transformation initiatives that will have the greatest impact on people’s experience of government.

Deliver and improve digital platforms

In partnership with other agencies, we are developing and improving a range of government digital platforms. Check out what projects we’re currently working on.

Oversee and advise on ICT and digital investment

We have oversight of all significant government ICT and digital investments. This gives us the opportunity to:

  • see how projects are tracking
  • assess whether projects are cost-effective and delivering their intended benefits
  • find opportunities to share platforms and avoid duplication
  • coordinate ICT procurement so the government can make the most of its buying power

Our oversight helps to make sure investments are delivering value for the users and for the government.

Transform ICT procurement

We provide guidance to agencies on applying ICT procurement policy. Our ICT procurement team is working to support best-practice procurement, inclusive markets and good working relationships between buyers and sellers.

You can see some of the work we’re doing on the Digital Marketplace.

Build Australian public service ICT and digital capability

We’re partnering with agencies across government to raise the level of digital skills in the Australian Public Service. Building internal digital capability makes the public service less exposed to increasing market rates for contractors, reduces design and delivery risk, and will encourage innovative thinking. Find out what we’re doing to achieve this.

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