Committed to reforming service delivery

4 December 2019

Minister for Government Services, the Hon Stuart Robert MP, released the first annual update on the government’s Digital Transformation Strategy during an address at the AIIA ACT Ministerial Forum in Canberra on 29 November 2019.

In his address, the Minister outlined the Government’s commitment to deliver seamless services designed around the needs of Australians. The Government is reforming service delivery to ensure services are personalised and fit for the digital age.

People’s lives are complex. Dealing with government should not be. Australians expect government services to be equal to, if not better than, their experiences shopping or banking online. To meet these expectations, the Government is embarking on a new way of delivering services in Australia through digital transformation.

Perhaps the strongest signal of our commitment to reforming the way we deliver government services is Services Australia.

When the PM announced the establishment of Services Australia, it wasn’t simply a rebrand or a rename.

We wanted to make it clear to the public, and the public service, that the priority of government is excellence in service delivery.

Here is our vision of the future of government services.
— Minister Robert

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