COVIDSafe update improves a registration issue

10 November 2020

Today’s COVIDSafe update fixes an issue that can occur when users register to use the app.

Update details

Homepage case statistics

The COVIDSafe home screen provides users with up-to-date case statistics. This release makes sure that the statistics are accompanied by an accurate indication of when they were last updated so that users are as well-informed as possible.

We encourage users to regularly check the statistics displayed on the COVIDSafe home screen to stay aware of the COVID-19 situation in their state or territory.

Registration improvements

This release improves the troubleshooting process for users in the rare situation where there is an issue on registration. When this occurs, users can now re-register to resolve the issue.

Improving performance

Since launch, the DTA – with the support of users and the tech community has continued to make iterative enhancements to COVIDSafe, focusing on performance, privacy and accessibility.

COVIDSafe has been used to quickly find and notify close contacts who were unknown to the person who tested positive for COVID-19.

We encourage all Australians to download, use and update the app to help fight the spread of COVID-19. COVIDSafe works best when it is active on your phone. Open your app when you are out in public or around other people.

The Australian community can have confidence that their privacy and security is protected. As we do with every release, and for transparency, we have made the source code available for review.

COVIDSafe is a system

COVIDSafe is a combination of the COVIDSafe app that users have installed on their mobile device and the Health Portal that State and Territory health officials (contact tracers) use to identify close contacts. Improvements made to the app and Health Portal mean contact tracers are better able to establish and identify close contacts.

These improvements compensate for Bluetooth performance variabilities on mobile devices, if they occur. The Australian community can have confidence the app is working securely and effectively.

We are currently working on the next update to the COVIDSafe app.

Visit the COVIDSafe website for more information or to access the application source code.

For media enquiries email us at media@dta.gov.au

For other enquiries email us at info@dta.gov.au