Ease of individuals' engagement with Government

The prioritisation process involves an assessment of each proposal against six criteria

  • Ease of individuals' engagement with Government
  • Efficiency for businesses, industry and other organisations
  • Government productivity
  • Government reputation
  • Government future readiness
  • Secure Government systems

The extent to which the proposed digital or ICT investment makes it easier for individuals to engage with government services. Investments that might score well against this criterion include those which:

  • transition from analogue to digital
  • are easier to use
  • are more accessible
  • enable end-to-end, customer-centred processes around life events
  • build consistent and responsive design
  • remove duplication of information or effort for individuals to reduce time interacting with government.