Roadmap
We have developed a comprehensive roadmap to achieve our goals by 2025. This includes accelerating some initiatives, so we can address your needs even faster.
Already achieved
Pre 2018/19
People and businesses
Agile delivery
Agile capabilities are beginning to mature and deliver earlier benefit and lower risk for digital transformation in government
Government that's fit for the digital age
This initiative has been completed.
Blockchain
Analysis of opportunities for government and industry to use blockchain technology.
Government that's fit for the digital age
This initiative has been completed.
Data Exchange
Providing a standardised approach to collecting and analysing program performance data for grant-funded programs.
Government that's informed by you
This initiative has been completed.
Digital Service Standard
The Digital Service Standard is a set of mandated best practice principles for the design and delivery of government services that helps ensure digital teams build government services that are simple, clear and fast.
Government that's fit for the digital age
This initiative has been completed.
ICT Dashboard and Performance Dashboard
Government can make smarter investments in services by using online performance reporting. The Performance Dashboard makes data open and accessible by measuring how Australian Government services perform against the Digital Service Standard. This promotes transparency and helps drive the ongoing improvement of government services.
Government that's informed by you
This initiative has been completed.
Making Australian Government data available
People and businesses can access greater government data through improved open data platforms.
Government that's informed by you
This initiative has been completed.
My Skills
My Skills is Australia’s directory of vocational training. The My Skills website brings together a wide range of information to help people make informed decisions on the training that best suits their needs.
Government that's easy to deal with
This initiative has been completed.
myGov Inbox
Faster and efficient notifications to people through digital mail.
Government that's fit for the digital age
This initiative has been completed.
People
Alex, your intellectual property virtual assistant
People interested in patents and trademarks receive 24/7 help from a machine learning virtual assistant.
Government that's informed by you
This initiative has been completed.
BloodNet
More certain and efficient supply of blood products through a new digital platform.
Government that's fit for the digital age
This initiative has been completed.
Head to Health
People can easily access support for mental health issues online, guided by a chat bot for an enhanced experience.
Government that's easy to deal with
This initiative has been completed.
Multi-Agency Data Integration Projects (MADIP)
MADIP is an initiative of DIPA (Data Integration Partnership for Australia), which is a partnership between 11 Commonwealth agencies. MADIP is used to understand patterns in population for policy insights.
Government that's informed by you
This initiative has been completed.
My Health Record
My Health Record stores health information securely, and is available online. It provides people with a convenient and portable health record, with the choice to opt out, and the choice to adjust their privacy settings to determine who gets access to what information.
Government that's informed by you
This initiative has been completed.
MyService: Veteran centric reform
Up to 216,000 veterans and their families can register for online services faster and more simply through MyService.
Government that's easy to deal with
This initiative has been completed.
myTax
myTax users find it simple and fast to fill in and submit their tax returns, with over 3.5 million returns submitted through myTax during 2017-18.
Government that's easy to deal with
This initiative has been completed.
NAPLAN online
1.2 million students are provided better services though tailored, nation-wide testing online.
Government that's easy to deal with
This initiative has been completed.
New childcare subsidy
People can, at any time, transact online or through their phone for government support for child care costs, with payments sent directly to child care providers to reduce families' out-of-pocket expenses.
Government that's easy to deal with
This initiative has been completed.
Online passport application
People can now apply for their passport easily and simply online.
Government that's easy to deal with
This initiative has been completed.
Quality Indicators for Learning and Training (QILT)
The QILT website helps people make informed choices about their higher education options by bringing together survey data about students’ experiences with Australian higher education graduate employment outcomes.
Government that's easy to deal with
This initiative has been completed.
Reports of misconduct
There is an improved process available for users to submit reports of misconduct to the Australian Securities & Investments Commission.
Government that's easy to deal with
This initiative has been completed.
Unique Student Identifier (USI)
The USI gives people access to all their nationally recognised training records undertaken since 2015 in one place. As well as helping students keep track of their training qualifications, the USI provides more precise data to help ensure that vocational education is providing the skills businesses need.
Government that's easy to deal with
This initiative has been completed.
Welfare Payments Infrastructure Transformation (WPIT) Program
The WPIT Program has reduced the time taken for students to submit a claim for Youth Allowance from 36 minutes to 12 minutes. In the last year alone claim processing times have decreased from 26 days to around 21 days.
Government that's easy to deal with
This initiative has been completed.
Businesses
Business longitudinal analysis data environment (BLADE)
BLADE is subset of Data Integration Partnership Australia (DIPA), which is a partnership between 11 Commonwealth agencies. BLADE can be used to analyse business preferences and to understand and guide policy insights.
Government that's informed by you
This initiative has been completed.
Business permits
Trusted Traders forms are now completed online, saving effort and speeding up processing.
Government that's easy to deal with
This initiative has been completed.
Digital Marketplace
Small and medium-sized enterprises can access a simple, clear and fast procurement marketplace to supply government with innovative digital services.
Government that's fit for the digital age
This initiative has been completed.
Information on starting a business in one place
People can access all relevant federal information on how to start a business in one place online via business.gov.au.
Government that's easy to deal with
This initiative has been completed.
Online digital permit validation service
Importers no longer have to physically present a certain type of permit at ports, saving time.
Government that's easy to deal with
This initiative has been completed.
Small businesses can manage super obligations
We now support the use of whole-of-government digital credentials to enable employers to meet their super obligations when interacting with ATO.
Government that's easy to deal with
This initiative has been completed.
The Community Grants Hub
Providing a whole-of-government grants shared service to simplify and standardise grants application and management.
Government that's fit for the digital age
This initiative has been completed.
Understanding earnings and jobs
Linked employer-employee database (LEED) insights into earnings and jobs.
Government that's informed by you
This initiative has been completed.
2018–19
July 2018–June 2019
People and businesses
API Standard
A standard for integrating platform services in support of the Platform Strategy.
Government that's fit for the digital age
This initiative has been completed.
Building Digital Capability
Australian Government staff have access to a variety of training options and existing courses that help uplift their digital capability. Senior executives can also access programs that upskill them in the delivery of digital transformation in their agencies.The development of job families and career paths enables agencies to attract and retain digital talent to help bolster capability and accelerate the delivery of digital transformation.
Government that's fit for the digital age
This initiative has been completed.
Data Integration Partnership Australia (DIPA)
Increased capability within the Australian Public Service to integrate and analyse data. DIPA is a partnership between 11 Commonwealth agencies.
Government that's informed by you
This initiative has been completed.
Data Sharing and Release Bill
This will encourage better sharing of public sector data with trusted users and will ensure robust and consistent safeguards.
Government that's informed by you
Digital identity for My Health Record
This pilot will allow participants to use myGovID to access their My Health Record.
Government that's easy to deal with
This initiative has been completed.
Digital identity for Newstart Allowance
Newstart Allowance allows 790,000 jobseekers annually to access support, with only 38% able to access these services online. This pilot will allow people to access services online using myGovID.
Government that's easy to deal with
This initiative has been completed.
Digital Maturity
Enhanced guidance and support will continue to accelerate capability of agencies and government in digital delivery and transformation.
Government that's fit for the digital age
This initiative has been completed.
Digital Sourcing capability and culture
This will provide the tools and guidance to assist agencies to embed modern and best practice digital sourcing within their workforce.
Government that's fit for the digital age
This initiative has been completed.
Digital Sourcing Framework
This framework defines a set of principles, policies and guidance that detail how to buy digital products and services. It encourages a vibrant sellers’ market resulting in better sourcing outcomes.
Government that's fit for the digital age
This initiative has been completed.
Digital sourcing reform
The digital sourcing reform defines a new cross-government operating model, including how agencies will buy digital goods and services to make it easier for sellers to do business with the government.
Government that's fit for the digital age
This initiative has been completed.
Digital trainers via the Digital Marketplace
The use of digital trainers helps accelerate government capability. The sourcing of professional training based on the learning standards and via the Digital Marketplace helps to ensure that government has the necessary skills to successfully deliver digital transformation.
Government that's fit for the digital age
This initiative has been completed.
Enhancements to the Digital Service Standard
Improve the Digital Service Standard, its assessment framework and how it is implemented so that it remains current and fit-for-purpose, and supports the digital transformation of the Australian Government.
Government that's fit for the digital age
This initiative has been completed.
Hosting strategy
A strategy to build confidence in the quality of infrastructure and cloud hosting service investment decisions. This will be achieved through increased transparency, designed to minimise risks and threats.
Government that's fit for the digital age
This initiative has been completed.
Leading Digital Transformation program
Direction, prioritisation and the sharing of best practice drives transformation and operational excellence. The Leading Digital Transformation program empowers senior managers to transform their agencies by initiating and driving a digital culture. Senior executives learn to use digital tools and agile methodologies in a practical setting.
Government that's fit for the digital age
This initiative has been completed.
National Data Commissioner
People will have a trusted overseer for the public data system, who will remove barriers to effective data sharing and ensure consistent and robust safeguards are met.
Government that's informed by you
This initiative has been completed.
Next Generation Technologies Fund (NGTF)
Focuses on research in emerging and future technologies for the “future Defence force after next”. Innovative technologies and concepts researched under the NGTF may be further developed.
Government that's fit for the digital age
This initiative has been completed.
Platform strategy
A strategy to increase the integrity and consistency of government service delivery and provide a unified, seamless user experience.
Government that's fit for the digital age
This initiative has been completed.
Research Data Planner
Helping to build healthy data ecosystems. The CSIRO Research Data Planner service allows CSIRO researchers and scientists to methodically consider, address and record data management issues for their projects.
Government that's fit for the digital age
This initiative has been completed.
Secure cloud
Government services are more secure and reliable as more agencies adopt cloud infrastructure and services.
Government that's fit for the digital age
This initiative has been completed.
People
A new child care marketplace
A marketplace to make it easier for people to connect with child care service providers through a new, easy-to-use and expandable directory. This will be established as a platform that can be extended to providers for social services, aged care, health services and veteran services.
Government that's easy to deal with
This initiative has been completed and accelerated.
Automated decisions for veterans through myService
Build on data-enabled rules to enable systems to make decisions. myService will be configured to provide acceptance of claims once an appropriate diagnosis is provided.
Government that's informed by you
This initiative has been completed.
Digital identity for TFN applications
750,000 tax file numbers are issued every year. This pilot program will allow participants to create a myGovID and use it to apply for a TFN online, rather than through a paper-based process.
Government that's easy to deal with
This initiative has been completed.
Digital identity for Unique Student Identifier (USI)
This pilot will allow people to set up a myGovID and use it to create a USI to access an online record of all their training and qualifications.
Government that's easy to deal with
This initiative has been completed.
Digital identity for Youth Allowance
Each year 200,000 enrolments in Youth Allowance support young Australian students and jobseekers. This pilot will test myGovID to make it possible for young people to access this support more readily.
Government that's easy to deal with
This initiative has been completed.
Digitising household surveys
People can respond to household surveys quickly and easily online.
Government that's easy to deal with
This initiative has been completed.
Expanded portal for veterans
Veterans will be able to access more services faster when the client portal expands to offer income support payments.
Government that's easy to deal with
This initiative has been completed.
Express Plus App
Health and welfare recipients can easily update their rental status through a smart, pre-filled app.
Government that's easy to deal with
This initiative has been completed.
First phase of Single Touch Payroll
People have greater surety that their superannuation is being paid. This first phase of Single Touch Payroll has up to 73,510 employers participating.
Government that's easy to deal with
This initiative has been completed.
Head to Health - additional enhancements
People will receive even easier access to mental health through enhanced online services.
Government that's easy to deal with
This initiative has been completed.
Language translator for Centrelink services
Proof of concept on a language translator, initially focused on Vietnamese and Chinese, to enable customers to do their business with Centrelink in their language.
Government that's easy to deal with
This initiative has been completed and accelerated.
Medicare improvements
Modernising Medicare online and the Express plus Medicare mobile app using a customer-centric design. Changes will focus on improving functionality, accessibility and security.
Government that's easy to deal with
This initiative has been completed and accelerated.
Medicare newborn enrolment
Trialling the process for newborns to be automatically enrolled in Medicare, reducing manual paperwork for new parents and providing them with a faster service.
Government that's easy to deal with
This initiative has been completed and accelerated.
New service finder for veterans
A new web-based service finder for veterans and their familes will reduce the time and effort to find the right service
Government that's easy to deal with
This initiative has been completed.
Online Employment Service Trial
The Online Employment Services Trial began in July 2018 and will run for two years. During the trial, 10,000 job-ready job seekers will be provided digital online services to assist in looking for work, instead of needing to meet with contracted service providers.
Government that's easy to deal with
This initiative has been completed.
Platforms - Welfare payments
Older Australians, families, people with a disability and their carers can lodge claims and manage their affairs digitally, speeding up claims and payments.
Government that's easy to deal with
This initiative has been completed.
Staggered SMS notifications from MyGov inbox
Staggering myGov inbox notifications across the business day to even out the volume of calls and peaks in demand, reducing call wait times.
Government that's easy to deal with
This initiative has been completed and accelerated.
Virtual assistants for myGov
Providing virtual assistants to deliver quicker and easier support for myGov questions (such as navigation and using the inbox) than call centres.
Government that's easy to deal with
This initiative has been completed and accelerated.
Virtual assistants for welfare support
Virtual assistants help answer questions about welfare payments for people applying for or already receiving jobseeker, parenting, age pension and carer payments, reducing the need for over 7 million people to call Centrelink each year.
Government that's easy to deal with
This initiative has been completed and accelerated.
Visa reform
Facilitating the efficient movement of people, identified as benefitting Australia, by maximising end-to-end digitisation and automation in visa processing to enable the majority of visa holders to move quickly and seamlessly across the border.
Government that's easy to deal with
Website redesign for Department of Home Affairs
Over 28.3 million people who visit the Home Affairs website annually can easily find, read and understand information through improvements to the website navigation, structure, language and design.
Government that's easy to deal with
This initiative has been completed.
Businesses
ASIC Regulatory Transformation
ASIC regulatory services will be delivered through ASIC's new portal that will improve engagement, services and access to services and information to stakeholders.
Government that's easy to deal with
This initiative has been completed.
ATO Online
Taxation advisors can easily manage tax affairs through a new contemporary online experience.
Government that's easy to deal with
This initiative has been completed.
Business Registration Online
People can register new businesses simply and quickly through the Business Registration Service.
Government that's easy to deal with
This initiative has been completed.
Client and workload management
Some of the Department of Agriculture and Water Resources’ clients will be able to undertake self-service activities such as transaction updates, status and appointments, reducing the number of phone and face-to-face interactions required.
Government that's easy to deal with
This initiative has been completed.
Defence Innovation Hub
The Hub will connect Defence, industry, academia, and research institutions to collaborate on innovative technologies that can be developed into advanced capability for Defence.
Government that's fit for the digital age
This initiative has been completed.
Digital content classification facility
Anyone applying for a classification (rating) of a film, computer game or publication will be able to provide content digitally via a secure facility, saving time for both applicants and government and reducing manual effort in tracking more than 10,000 physical media items received per year.
Government that's easy to deal with
This initiative has been completed.
Digital identity for business services
1 million business people can act on behalf of their businesses online.
Government that's easy to deal with
This initiative has been completed.
Digital identity for grant management
2000 organisations a year regularly apply for, manage, report and aquit government grants. This pilot program will test myGovID and the Relationship Authorisation Manager as a replacement for AUSkey to access grant management systems.
Government that's easy to deal with
This initiative has been completed.
Digital identity for the Australian Business Registry
160,000 people access the Australian Business Registry on behalf of a business each year. This pilot program will test myGovID and the Relationship Authorisation Manager as a replacement for AUSkey to access the Australian Business Registry.
Government that's easy to deal with
This initiative has been completed.
Digital identity replacing AUSkey
Accessing ATO services will become simpler, more convenient and secure for business. For the first time, businesses will now be able to use multiple digital devices, including smartphones, to interact with ATO services.
Government that's easy to deal with
This initiative has been completed.
Identify permits and licences automatically
In the process of registering a business, people will be able to identify relevant licences and permits across all levels of government to save time and worry.
Government that's easy to deal with
This initiative has been completed.
More grants and programs can be managed in one place
More grants and programs will continue to be added to the online Business Grants Hub, so that people will have one point of access to new and existing business grants provided by government.
Government that's easy to deal with
This initiative has been completed.
Online check for trademarks and web domains
Automatically check that a proposed trademark and web domain are not in use when registering a business.
Government that's easy to deal with
This initiative has been completed.
Online training for assessors
All training for classification (rating) assessors will be delivered via online courses. Online delivery of training will allow easier access, and at a lower fee, for the approximately 500 existing assessors, as well as for people wishing to become accredited assessors.
Government that's easy to deal with
Personalised and proactive information for businesses
Deliver personalised information to 2.1 million existing business owners and people starting a business through business.gov.au, providing the most relevant opportunities for their specific business needs.
Government that's easy to deal with
Pilot opt-in notifications for businesses
A pilot to enable business owners to opt-in to receive news about assistance programs, events, and other information, based on what they have told us about their business and future interests.
Government that's easy to deal with
Virtual assistant pilot
The pilot of a virtual assistant for specific grant programs on business.gov.au. This will provide 24/7 additional support to people alongside webchat, phone and email.
Government that's easy to deal with
This initiative has been completed.
2019–20
July 2019–June 2020
People and businesses
Agency Data Capture project
The project exposed a collection of new web services for reporting fishing logbooks, catch disposal and the exchange of location data to other government agencies and the public.
Government that's informed by you
This initiative has been completed.
Better governance
Digital and ICT spend effectiveness and efficiency is increased by aligning all investments through whole-of-government portfolio management.
Government that's fit for the digital age
This initiative has been completed.
Capability Accelerator Program (CAP)
CAP assists agencies to identify critical capability gaps, define capability needs and design a series of KPIs related to skills, knowledge, experience and learning resources. Learners are matched with subject matter experts for coaching, support, and assisted with change architecture to make sure the learning is supported and sustained.
Government that's fit for the digital age
This initiative has been completed.
COVIDSafe App
Provide secure contact tracing capability to identify close contacts of people suspected of contracting the COVID-19 virus.
Government that's informed by you
This initiative has been completed.
Cruise Ship Tracker
At the beginning of the COVID-19 pandemic, the Department of Foreign Affairs and Trade (DFAT) needed to track Australians on cruise ships to assist with disease containment.
Government that's informed by you
This initiative has been completed.
Data visualisation
Government will gain more targeted and precise outcomes through using data insights (through the Department of Human Services) to continually monitor the effectiveness of policies and services.
Government that's informed by you
This initiative has been completed.
Delivering Australia's digital future
People will see more effective and responsible use of their data through a data sharing and release framework.
Government that's informed by you
Digital delivery of files stored at off-site
To support Tribunal members and staff working remotely, the Administrative Appeals Tribunal (AAT) has established a process for the digitisation and digital access to its physical case files stored off-site.
Government that's fit for the digital age
This initiative has been completed.
Digital Identity Public Beta - Provider Digital Access Portal Medical (PRODA)
Medical providers using the PRODA portal can use a Digital Identity. PRODA services include Aged Care provider portal, Child Care Subsidy Scheme, Health Professional Online Services and National Disability Insurance Scheme.
Government that's easy to deal with
This initiative has been completed.
E-log platform modernisation, internal interfaces and enterprise data sharing
Develop APIs in support of the e-log capability and implement these into a production environment. This would enable Australian Fisheries Management Authority (AFMA) to decommission the current e-log architecture, excluding the database (DFL), and solely utilise this digital method moving forward.
Government that's informed by you
This initiative has been completed.
Enterprise Biometric Identification Services (EBIS)
EBIS provides an industrial scale real-time biometric enrolment and matching capability for facial biometrics and fingerprints. EBIS also provides the biometric capability for the Department’s consolidated identity platform known as the Identity Management Services (IMS).
Government that's easy to deal with
This initiative has been completed.
Fast-tracking Electronic Prescriptions
Under Australia’s COVID-19 National Health Plan, the Australian Digital Health Agency (ADHA) and Department of Health worked closely with software vendors and community pharmacy to fast-track electronic prescribing.
Government that's easy to deal with
GovTeams Expansion
GovTEAMS provides government employees and their industry partners with a modern collaboration environment through which they can connect, interact and coordinate work efforts across organisational and geographical boundaries.
Government that's fit for the digital age
This initiative has been completed.
Health Delivery Modernisation project
Stabilising and consolidating health and aged care systems and providing a range of user benefits to consumers, health professionals and aged care providers.
Government that's easy to deal with
This initiative has been completed.
Improved collection of student data
Implementation of a new system to facilitate the collection and processing of Vocational Education and Training (VET) student loans, including the collection of data from VET providers and reporting of student debt to the ATO.
Government that's easy to deal with
Logs digitisation, platform modernisation and external portal for client data submission
Develop APIs for the remaining paper-based methods bringing them into the new digital architecture, including the development of an external interface to submit directly to AFMA.
Government that's fit for the digital age
This initiative has been completed.
National Drought Map and Indicators
Farmers can access information on drought conditions and identify relief services in their local area through continued maintenance and improvement of the National Drought Map.
Government that's easy to deal with
This initiative has been completed.
Near Real-Time Funds project (NeRF)
NeRF automates the Commonwealth payment function so appropriate funds are available on a near real-time basis.
Government that's easy to deal with
This initiative has been completed.
Online consular client payment processing
New technology that allows us to request payments from consular clients using SMS and email and receive payments online through a credit card.
Government that's easy to deal with
This initiative has been completed.
Parliamentary Document Management System (PDMS)
PDMS is mandated as the whole-of-government (WofG) solution for agencies managing documents to be submitted to a Minister or to Parliament. PDMS is constantly being enhanced to support new digital workflows and collaborative capabilities.
Government that's fit for the digital age
Rights in One (RIO)
IP Australia’s Rights in One (RIO) program consolidated around 30 legacy ICT systems into a single platform and uses a new global best practice artificial intelligence search capability. With this we became one of the first intellectual property offices in the world to integrate image recognition and search technology.
Government that's informed by you
This initiative has been completed.
Roll out tablet devices to all staff
This change supports a more flexible working environment and allows the department to better respond to contemporary working requirements, such as the ability to remain securely connected to departmental data stores while operating from different locations and the ability to quickly stand-up new and/or short-term working arrangements.
Government that's fit for the digital age
This initiative has been completed.
Single Touch Payroll rollout
The rollout, which will mean more people will have greater surety that their superannuation is being paid, as businesses can report their tax affairs automatically when they run their payroll.
Government that's easy to deal with
This initiative has been completed.
The Australian Communication and Media Authority (ACMA) Data and Analytics strategy
Establishing a data practice, data capability and data literacy, to increase quality and analysis of data, while improving accessibility and availability of data both within the agency and externally.
Government that's informed by you
This initiative has been completed.
People
A completely digital, service delivery agency
IP Australia has established itself as a completely digital service delivery agency, with more than 99% of customer transactions now being conducted digitally.
Government that's easy to deal with
Aged care service discovery
Over 1 million older Australians access aged care services each year. Current digital services can be difficult to navigate. This aims to improve the user experience of older Australians in their use of the online information.
Government that's easy to deal with
This initiative has been completed.
Australia.gov.au
Transition the Australia.gov.au website from a portal for government websites – to a whole-of-government, cross-jurisdictional information platform.
Government that's informed by you
This initiative has been completed.
Birth of a Child Pilot Life Event
Mapping the end-to-end journey of someone having a baby, identifying the service improvement initiatives required to complete the activity across numerous agencies and jurisdictions.
Government that's easy to deal with
This initiative has been completed.
Citizen Information Portal
Develop a Citizen Information Portal that caters for travellers, providing a self-registration process for the Smartraveller app.
Government that's easy to deal with
This initiative has been completed.
Coronavirus Information App
The Coronavirus Australia App provides over 4 million Australians with easy, convenient access to COVID-19 information, advice and a symptom checker tool.
Government that's easy to deal with
This initiative has been completed.
Cultural and Linguistically diverse COVID-19 internet communication
A dedicated website to provide individuals and businesses from culturally and linguistically diverse communities, factsheets and information about the COVID-19 situation on behalf of all government agencies, currently in 63 languages.
Government that's easy to deal with
This initiative has been completed.
Digital Academy
Building on the successes of CSIRO’s Data School pilot, the Digital Academy enhances the digital literacy of CSIRO researchers and scientists by providing specific training required for carrying out their work.
Government that's fit for the digital age
This initiative has been completed.
Digital Identity Public Beta - Unique Student Identifier (USI)
Provides students with additional choice in how they verify their identity online with the use of a Digital Identity to create a USI or log into their existing USI account.
Government that's easy to deal with
This initiative has been completed.
Emerging Talent Program Digitalisation
Adapt and replace the face to face administrative and processing components which necessitated Canberra attendance, to a digital and remote environment.
Government that's fit for the digital age
This initiative has been completed.
Life-cycle planning
Government delivers better value for money, reduces risk and ensures service availability and reliability through life-cycle planning.
Government that's fit for the digital age
This initiative has been completed.
More Choices for a Longer Life
A new way to target and respond to poorly performing aged care providers. A new integrated information sharing system will identify aged care providers that pose a risk to consumers. The system will be established within the Aged Care Quality and Safety Commission and support a new risk based assessment approach to compliance.
Government that's informed by you
My Aged Care
People can access aged care services easily, simply and quickly through a new online experience, including the ability to view the quality of providers.
Government that's easy to deal with
This initiative has been completed.
My Health Record (cont)
Accelerate realisation of benefits of the My Health Record through increased widespread population awareness and participation.
Government that's informed by you
This initiative has been completed.
National health and medical industry growth plan
Government can deliver better policy and services through data sharing and ICT upgrades, improving availability of health information and statistics to help grow the health and medical industry.
Government that's informed by you
New portal for students to view their loans
Creation of a new digital portal for students to view their complete HELP loan, VSL transactions, and remaining balance.
Government that's easy to deal with
This initiative has been completed.
People in financial difficulty online support and resources
Ongoing initiative to support people to make informed financial decisions and help them with debt decisions through new online resources such as online income contribution calculator, expanded online help, eligibility tool, guides and case studies.
Government that's easy to deal with
This initiative has been completed.
Platforms - Notifications
A pilot that will allow people to be contacted by government agencies over their preferred channel type, to reduce dependence on expensive physical channels.
Government that's easy to deal with
This initiative has been completed.
Platforms - Payment In
A pilot that allows people to securely, easily and confidentially make payments to government using their preferred payment type.
Government that's easy to deal with
This initiative has been completed.
Platforms - Tell Us Once
A pilot that will allow people to tell government of a change in their circumstances once, and have that information shared across government.
Government that's easy to deal with
This initiative has been completed.
Smartraveller website: Crisis Registration
Smartraveller website updates which include a Crisis Registration form to improve the department’s ability to respond to a crisis situation and new email and SMS subscription service.
Government that's easy to deal with
This initiative has been completed.
Transactional Digital Services (TDS) Phase 1: API’s
High-volume intellectual property customers can now transact with IP Australia using a modern, efficient and customer centric digital experience that uses Application Programming Interfaces (APIs).
Government that's easy to deal with
This initiative has been completed.
Web Transformation project
The Australian Communication and Media Authority (ACMA) has re-platformed and rewritten the entire website to improve the accessibility of content for users, including migration to GovCMS.
Government that's easy to deal with
This initiative has been completed.
Welfare payments
Older Australians, families, people with a disability and their carers can lodge claims and manage their affairs digitally, speeding up claims and payments.
Government that's easy to deal with
This initiative has been completed.
WhatsApp channel
The Australian Government WhatsApp channel provides people with an interactive menu to learn the latest news and statistics on the COVID-19 response, with over 19 million messages sent and received.
Government that's easy to deal with
This initiative has been completed.
Businesses
ASIC Secure Cloud Environment
An Australian Cyber Security centre (ACSC) certified secure multi-cloud environment to host PROTECTED level data, reducing operational complexity, shorten project delivery times and facilitating data sharing with other government agencies.
Government that's fit for the digital age
This initiative has been completed.
Australian and New Zealand e-invoicing
Enabling the seamless exchange of e-invoices between buyer and seller, saving businesses and government time and money.
Government that's easy to deal with
This initiative has been completed.
Automated self-assessment tool
An automated online tool will be available to make film classification (rating) decisions for the approximately 3500 applications currently made to the Australian Classification Board each year. The tool will allow people to self-assess film content and generate classification decisions more quickly and at a lower fee.
Government that's easy to deal with
Business registration assistance
People starting a business will receive enhanced help to register a business online.
Government that's easy to deal with
This initiative has been completed.
Central Analytics Hub support for bushfire response
Support government in its national bushfire response by establishing an analytical capability within the National Bushfire Recovery Agency.
Government that's informed by you
This initiative has been completed.
Digital Twin - a powerful data sharing, collaboration and visualisation tool for Australia
Develop a digital model platform capturing Australia’s built and natural environments to enable better data planning, design and management our cities. This includes climate and natural disaster management.
Government that's fit for the digital age
This initiative has been completed.
Digitised mail
Incoming mail is now security screened off-site then delivered and scanned for distribution to the recipient via email.
Government that's informed by you
This initiative has been completed.
Enhancing business.gov.au
Businesses will be able to easily see location content on events, advisors, contracts and grants in one place.
Government that's informed by you
This initiative has been completed.
Government Protected Data Exchange (GovPDX)
GovPDX is a protected platform that facilitates the collection, analysis and sharing of protected data within the Commonwealth.
Government that's fit for the digital age
This initiative has been completed.
ICT strategy and transformation
The Government will provide $11.7 million over four years from 2019-20 (and $2.2 million per year ongoing) to improve the Commonwealth Grants Commission’s (CGC) ICT capacity.
Government that's fit for the digital age
This initiative has been completed.
Real-time student enrolment data
Real-time submission of student enrolment data from higher education providers.
Government that's easy to deal with
Secure Messaging Standards Agreed
The Australian Digital Health Agency has been working with industry and governments over a number of years towards interoperable secure messaging across different systems – necessary to accelerate use of electronic messaging over fax machines and paper transmission. State, Territory and Commonwealth Governments released a joint statement in support of new standards for secure messaging, stating the standards will be mandatory in future procurement for applicable systems.
Government that's informed by you
This initiative has been completed.
Simple prioritisation framework
A simple prioritisation framework for government that can be used to prioritise anything from which life event to work on next, to opportunities that should be taken to ideation.
Government that's easy to deal with
This initiative has been completed.
Strengthening Australia’s biosecurity
The time it takes for people and goods to be cleared at border crossings will reduce, thanks to improved biosecurity through the use of advanced analytics.
Government that's easy to deal with
This initiative has been completed.
Venture Capital Reporting and Analytics (VeRA)
Develop an online system which gives the Department of Industry, Science, Energy and Resources (DISER) access to self-service reports for all programs in one place and automates program processes and administration.
Government that's fit for the digital age
This initiative has been completed.
Future goals
People and businesses
Data Availability and Transparency Bill
Developing a new Data Availability and Transparency Bill (the Bill) to provide an alternative pathway for government agencies to safely share public sector data.
Government that's informed by you
People
eCensus
Citizens can access the eCensus on all devices at least 48 hours prior to Census night, and will be notified when their eCensus has been completed and received.
Government that's easy to deal with
Businesses
Lodging trade information
Businesses will be able to lodge trade information once, in a standardised form, through a single online entry point or via business software.
Government that's easy to deal with
New digital interface for provider of English training
New digital interface for providers of the Adult Migrant English Program (AMEP) for the collection and processing of student data and provider payments.
Government that's easy to deal with
2025
People
Deployment of new polling place technology
The Electronic Certified List 2019 – 2025 project is to provide the AEC with the capability to work with the marketplace to deliver improved Electronic Certified List technology to enable effective elector look-up, mark-off and efficient issuing of ballot papers at polling places within Australia.
Government that's fit for the digital age
Businesses
The Modernising of Business Registers
The Modernising of Business Registers (MBR) program aims to improve the administration of business registers and unify the Australian Business Register (ABR) and the 31 business registers held with the Australian Securities & Investment Commission (ASIC).
Government that's fit for the digital age
2021–22
Businesses
National Freight and Supply Chain Strategy — additional funding
The National Freight Data Hub will help business and governments plan and make better operational and investment decisions.
Government that's informed by you
2022–23
People
New Employment Services Model
A three year pilot program to test allowing jobseekers to self service instead of going through an employment service provider.
Government that's easy to deal with
2020–21
People and businesses
ACE Program
Utilising the Case Management capability of the Salesforce platform , the NDIA has embarked on a program of work to give Participants greater choice and control incorporating Independent Assessments and a more flexible budget model, along with greater transparency of progress of requests made of the Agency.
Government that's easy to deal with
Communities of Excellence
Aims to embed digital health capabilities across targeted communities and use the learnings from these fully connected communities to create a toolkit that will enable scalable replication across the country.
Government that's informed by you
National Criminal Intelligence System (NCIS)
The NCIS will give Australia’s law enforcement and intelligence agencies the first truly national and unified picture of criminal activity. NCIS will provide secure access to a national view of criminal intelligence and information, improve information sharing, collaboration and de-confliction, and support the development of complex analytics across state, territory and federal jurisdictions.
Government that's fit for the digital age
Style Manual redevelopment for the digital age: content and online availability
Update the style manual to reflect modern and digital communication methods, techniques and language. Develop the manual so it is efficiently accessible as a digital product.
Government that's easy to deal with
This initiative has been completed.
People
MyGov Beta Website
The myGov Beta trial website provides Australians with a glimpse into the future of online personalised service delivery. It aims to deliver services and content tailored to the user’s requirements, based on their preferences, behaviours and history of previous interactions.
Government that's easy to deal with
This initiative has been completed.
National Public Register of Sex Offenders
ACIC Budget Initiative 1 – National Public Register of Sex Offenders. This initiative is in planning phase
Government that's informed by you
Skills Package
From 2021, the USI will be extended to higher education to support students pursue lifelong education and provide robust data to inform education policy design.
Government that's informed by you
Businesses
COVID-19 disease spread modelling
Establish a regional disease spread model to identify different risks at a localised level and inform outbreak mitigation decision making.
Government that's informed by you
Cyber Uplift for Federal Government
The Government has provided funding to enhance the cyber-security posture for Commonwealth Agencies. Through the Cyber Security Uplift Program ASD’s ACSC is delivering Essential Eight 8 Sprint teams across Commonwealth agencies, progressing a pilot program to increase situational awareness and has created a CIO and CISO community.
Government that's fit for the digital age
Data Centre Hosting Certification Framework
Develop a certification framework to that provides the appropriate controls and method for government to assess data centre providers. Which ensures the sovereignty of Australian government data and information.
Government that's informed by you
Defence Enterprise Resource Planning
Deliver a transformational program that modernises and integrates critical functions across logistics, engineering, maintenance, finance, human resources, and estate management.
Government that's fit for the digital age
Digital Tendering Platform
The Digital Tendering Platform (DTP) operates in conjunction with AusTender, allowing potential tenderers to securely access the DTP from anywhere to collate and submit their responses online as structured data. The use of the DTP has enabled error checking and data validation at the time of data entry, to minimise errors/omissions and is expected to improve data processing and evaluation times.
Government that's fit for the digital age
Global Digital Health Partnership (GDHP)
In July 2020, the GDHP published 4 white papers that aim to identify key health challenges and offer digital solutions. This aides in the presenting of persuasive positions for planning, prioritised investments, strategic approaches, and evaluation of digital health initiatives.
Government that's fit for the digital age
This initiative has been completed.
Hardening Government IT
To centralise the management and operations of the large number of networks run by Australian Government agencies, including the creation of a set of secure Hubs. This initiative will focus on increasing the overall cyber security posture of Government and will promote innovation and agility.
Government that's fit for the digital age
Protected Utility
Development of a secure version of Office 365 that can be deployed in a common fashion across Government, helping agencies transition to a secure cloud-based capability and deliver a consistent approach for collaboration and business operations.
Government that's fit for the digital age
Robotic Process Automation (RPA)
In 2020-21 the department will investigate the use of Robotic Process Automation (RPA) to automate manual or repetitive tasks for corporate and legal service work.
Government that's informed by you
Solar Irradiance
Scheme participants who opt-in to the irradiance method will have their generation data automatically entered in the REC Registry.
Government that's fit for the digital age
Telecommunications Marketplace
Replaces and expands the Mobile and Telecommunications Services panels. The Telecommunications Marketplace will be the new go-to platform for businesses to sell telecommunications services to government and for agencies to buy them.
Government that's fit for the digital age
This initiative has been completed.
Whole‑of‑Government Architecture
The Whole-of-Government Architecture aims to take the government from ‘siloed capabilities to a landscape of connected platforms and services.
Government that's fit for the digital age