Service design and delivery process
How to follow the service design and delivery process: what you need to do in Discovery, Alpha, Beta and Live stages.
Other content in this section
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Getting started with the service design and delivery process
Introducing the process we use to build services.
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Own the whole user experience
Build services that are complete and reflect the whole user experience.
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Discovery stage: exploring the problem
Discovery is about really understanding the needs of your users.
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Alpha stage: testing hypotheses
Alpha stage is about using prototypes to work out the right thing to build.
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Beta stage: building and testing the service
Beta stage is about developing and testing the prototype to check it meets the user needs.
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Live stage: improving the service
How to release and keep improving the service.