Service design and delivery process

How to follow the service design and delivery process: what you need to do in Discovery, Alpha, Beta and Live stages.

Getting started with the service design and delivery process

Introducing the process we use to build services.
Own the whole user experience

Build services that are complete and reflect the whole user experience.
Discovery stage: exploring the problem

Discovery is about really understanding the needs of your users.
Alpha stage: testing hypotheses

Alpha stage is about using prototypes to work out the right thing to build.
Beta stage: building and testing the service

Beta stage is about developing and testing the prototype to check it meets the user needs.
Live stage: improving the service

How to release and keep improving the service.