Service design and delivery process
How to follow the service design and delivery process: what you need to do in Discovery, Alpha, Beta and Live stages.
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Getting started with the service design and delivery process
Introducing the process we use to build services.
Own the whole user experience
Build services that are complete and reflect the whole user experience.
Discovery stage: exploring the problem
Discovery is about really understanding the needs of your users.
Alpha stage: testing hypotheses
Alpha stage is about using prototypes to work out the right thing to build.
Beta stage: building and testing the service
Beta stage is about developing and testing the prototype to check it meets the user needs.
Live stage: improving the service
How to release and keep improving the service.