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How to follow the service design and delivery process: what you need to do in Discovery, Alpha, Beta and Live stages.
Introducing the process we use to build services.
Build services that are complete and reflect the whole user experience.
Discovery is about understanding the needs of your users.
Alpha stage is about using prototypes to work out the right thing to build.
Beta stage is about developing and testing the prototype to check it meets the user needs.
How to release and keep improving the service.