Benefits of joining the digital identity ecosystem

A range of identity systems across government agencies, retailers, banks and other organisations currently gather and use identity information. These systems operate separately, and people often provide the same information to many organisations over time.

Enhancing how these individual systems work together can significantly improve the user experience. The digital identity program uses a federated digital identity ecosystem. It is a whole-of-government and whole-of-economy solution that addresses the issue of identity across the broader economy.

We’re starting with federal government services, but the end state will include private sector and other state and local government services.

The benefits for service providers that connect to the digital identity program include:

  • Improving efficiency — the need to maintain expensive identity and access management systems and support systems such as help desks will be significantly reduced, allowing staff to focus on the delivery of services.
  • Minimising costs and regulations — public and private services will benefit from reduced operating costs and reducing the need for many people to verify their identity in person.
  • Improving security and enhancing privacy — the federated digital identity ecosystem will enhance the ability of government agencies to work more collaboratively with their state and territory counterparts. The rigorous accreditation requirements will improve the security of digital identities. The requirement for providers to be accredited against government security standards nationally will contribute to a significant increase in security awareness across all levels of the public service.

People and businesses will be able to choose their identity provider and what services they access using that digital identity. A digital identity will reduce complexity by providing a more seamless and streamlined service experience, removing duplication and making online transactions easier.

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