Tai Trieu, Chom Isarabhakdi and Lisa Howdin

Tai Trieu, Chom Isarabhakdi and Lisa Howdin

Project Lead, User Researcher Lead and Content Lead

Department of Home Affairs

Tai Trieu (Project Lead), Chom Isarabhakdi (User Researcher Lead) and Lisa Howdin (Content Lead) share a passion for delivering simple, clear and fast government services. 

They used the Digital Service Standard to improve the process, outputs and outcomes of the Department of Home Affairs web content.

Tai, Chom and Lisa will present a case study as part of 'Customer Portals' at Digital Summit 2019.