Tai Trieu, Chom Isarabhakdi and Lisa Howdin
Project Lead, User Researcher Lead and Content Lead
Department of Home Affairs
Tai Trieu (Project Lead), Chom Isarabhakdi (User Researcher Lead) and Lisa Howdin (Content Lead) share a passion for delivering simple, clear and fast government services.
They used the Digital Service Standard to improve the process, outputs and outcomes of the Department of Home Affairs web content.
Tai, Chom and Lisa will present a case study as part of 'Customer Portals' at Digital Summit 2019.