Mike Laidlaw

Mike Laidlaw

Senior Product Manager, Digital, Design and Innovation

Department of Premier and Cabinet

A passionate product builder and mentor, Mike is a Senior Product Manager at the Department of Premier and Cabinet in Victoria. He leads a multidisciplinary team on Single Digital Presence (SDP), a SaaS product that makes it easier for citizens to find, understand and use Victorian government information.

Mike uses research, data and customer feedback to help build innovative products. He has extensive digital experience spanning 3 continents, working in startups, agency and multinational companies. He has worked on products and services spanning e-commerce, wagering, and health insurance industries across business-to-business and business-to-citizen.

Mike will present a case study for "Customer Portals" at Digital Summit 2019.