Department of Health
Catherine has worked in user testing and communications development in the public and private sectors for more than 20 years, including almost 10 at the Department of Health. Over the last year she led the re-design of the My Aged Care website, as well as enhancements to the My Aged Care client portal in myGov.
Previously she was involved on both the client-side and as a research consultant developing social marketing campaigns to promote My Aged Care, anti-smoking and health lifestyles. In her early career she managed user testing studies with fieldwork spanning 6 continents for clients such as eBay, Intel and UPS.
Catherine has a Masters in Public Health (Health Promotion) from the University of New South Wales and is a member of the Australian Market and Social Research Society.
Catherine is participating in the "User Research" panel at Digital Summit 2019.