Digital Service Standard criteria
The Digital Service Standard is made up of 13 criteria to help government agencies design and deliver services that are user-friendly, inclusive, adaptable, and measurable. To successfully apply it, government agencies must meet the criteria:
- Understand user needs
- Have a multidisciplinary team
- Agile and user-centred process
- Understand tools and systems
- Make it secure
- Consistent and responsive design
- Use open standards and common platforms
- Make source code open
- Make it accessible
- Test the service
- Measure performance
- Don't forget the non-digital experience
- Encourage everyone to use the digital service
You can also download the following posters to use in your agency: