Skip to main content Skip to main navigation
Home

Digital Transformation Agency

Main menu
  • Digital Government Strategy
  • Government Architecture
  • Help and advice
  • Our projects
  • News and Blogs
  • About us
  • Contact us

Breadcrumb

  1. Home
  2. Help and advice
  3. Digital Service Standard criteria

Section navigation

  • Digital and ICT investments
  • ICT procurement
  • Digital service standard
    • Digital Service Standard criteria
      • 1. Understand user needs
      • 2. Have a multidisciplinary team
      • 3. Agile and user-centred process
      • 4. Understand tools and systems
      • 5. Make it secure
      • 6. Consistent and responsive design
      • 7. Use open standards and common platforms
      • 8. Make source code open
      • 9. Make it accessible
      • 10. Test the service
      • 11. Measure performance
      • 12. Don't forget the non-digital experience
      • 13. Encourage everyone to use the digital service
    • Services covered by the standard
    • Assessment reports
    • How services are assessed
  • Build and improve services
  • Digital Capability Assessment Process
  • Technologies
  • Communities of practice
  • Guides and tools
  • Digital review

Digital Service Standard criteria

The Digital Service Standard is made up of 13 criteria to help government agencies design and deliver services that are simple, clear and fast. To successfully apply it, government agencies must meet the criteria.

You can also download the following posters to use in your agency:

  • Digital Service Standard poster (PDF, 112KB)
  • Digital Service Standard kanban poster (PDF, 113KB)
  • Digital transformation culture posters (PDF, 112KB)
  • Service design and delivery process poster (PDF, 225KB)

Further reading

  • Services covered by the standard

    Find out which government services have to meet the standard and which don’t.

Digital Transformation Agency

Footer navigation

  • Contact us
  • Join our team
  • Accessibility
  • Cookies
  • Privacy
  • Disclaimer and copyright

© Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms and where otherwise noted, this work is licensed under the CC BY 4.0 license.

Social media

  • Twitter
  • Facebook
  • LinkedIn