Digital Service Standard criteria

The Digital Service Standard is made up of 13 criteria to help government agencies design and deliver services that are simple, clear and fast.

More information on the Digital Service Standard and how to apply it is available from the Digital Guides.

To successfully apply the Digital Service Standard, government agencies must meet the 13 criteria. For guidance on how to meet the Digital Service Standard, visit the Australian Government’s Digital Guides

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How to meet the Digital Service Standard

Applying the standard is an ongoing process and it may take some time to fully meet each criterion. 

To help you, we provide expert guidance and host training sessions where you can come and learn in person.

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Download these posters to display and use around your agency:

We’ve adapted the Digital Service Standard from the UK Government’s Digital Service Standard under the Open Government Licence v2.0.

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Get in touch

If you have any questions you can get in touch with us at