Build and improve services

Building a service isn't just about the task itself. To do it well, you need to create the right team and a culture of continuous improvement.

Having a team that is willing to work in an agile way is essential.

The right people will create a culture that will help you to follow the service design and delivery process. Working in this way lets you deliver the right thing to the people who need it.

Digital Service Standard

The Digital Service Standard guides teams to build services that are simpler, clearer and faster.

This section has guidance to help you meet the following criteria:

• 1. Understand user needs
• 2. Have a multidisciplinary team
• 9. Make it accessible
• 10. Test the service
• 12. Don't forget the non-digital experience
• 13. Encourage everyone to use the digital service