Easier access to online government services

A secure Digital Identity makes dealing with government easier, faster, and safer.

This system allows more government services to move online and be more available to users, without the need for them to visit a shopfront.

Having a Digital Identity allows users to complete an entire process online, anytime of the day or night, without leaving home.

You can already use some secure online services from banks, shops and airlines.

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What this could look like

The Australian Government currently requires a different login for more than 30 different digital services. Eventually, a Digital Identity can replace these and make accessing government services faster and easier. There are currently 2 accredited identity service providers:

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It is your choice

Creating and using a Digital Identity is a personal choice. The system is optional. If you don’t want one, you can still access government services face-to-face, by phone or by using existing user IDs.

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Security and privacy

A Digital Identity system protects your privacy by only sharing the minimum amount of personal information necessary during transactions. You will see what information is passed to relying parties and consent to the transaction.

The system is governed by the rules and standards set out in the Trusted Digital Identity Framework (TDIF). Your identity service provider will remember details like your name and date of birth but will not store your photograph once your identity is confirmed. Your identity service provider does not pass personal identity documentation to relying parties. The rules of the system and technical architecture prevent your transaction being used for direct marketing or for purposes unrelated to proving your identity.

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A staged introduction

We are delivering Digital Identity in partnership with several Australian Government agencies:

  • We manage the TDIF, providing program management, delivery, design, operational support coordination and communications support. We also provide the interim Oversight Authority, the governing body for the system.
  • The ATO operates the Australian Government identity service provider through myGovID and the Relationship Authorisation Manager. This allows business to provide authorisation to individuals to act on their behalf. The ATO are also one of the relying digital service agencies with the release of the tax file number application pilot.
  • Services Australia (SA) operates the Exchange, which brokers identity transactions in the system to protect people’s privacy and security of data. 
  • Home Affairs operates the Face Verification Service and Document Verification Service that are critical to online identity verification.
  • DFAT holds passport information, including photographs, used for document and facial matching.

We are testing the system through pilot programs and with real users. We are delivering incrementally to make sure it can deliver on the usability, privacy, security and integrity needed.

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Next steps

Digital Identity needs to be secure and easy to use. We will start with a series of pilot programs to test the system with real users. These include:

  • Tax file number
  • Unique Student Identifier
  • Youth Allowance
  • JobSeeker Payment

We will work incrementally to make sure the technology can deliver the necessary privacy, security and integrity of the system.

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Get in touch

If you have any questions you can get in touch with us at digitalidentity@dta.gov.au