Easier access to online government services

A secure digital identity will make dealing with government easier, faster, and safer.

This system will allow more government services to move online and be available whenever and wherever you want to access them.

Right now, you can partially access some government services online but you still need to visit a government shopfront to show identity documents.

Having a digital identity will make it easier to access government services online by letting you set up one digital identity to use with a range of services, without visiting a shopfront.

You can already use secure online services from banks, shops and airlines.

Your digital identity will allow you to complete the entire process online, anytime of the day or night and without having to leave the comfort of your own home.

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What this could look like

The Australian Government currently requires a different login for more than 30 different digital services. Eventually, a digital identity can replace these and make accessing government services faster and easier. There are currently 2 accredited identity service providers:

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It is your choice

Creating and using a digital identity is a personal choice. The system is optional. If you don’t want one, you can still access government services face-to-face, by phone or by using existing user IDs.

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myGovID is different to myGov

myGovID is the Australian Government’s digital identity service provider, built and maintained by the ATO. It lets people prove who they are when using government online services – like an ID on your phone – rather than having to visit a government office or shopfront.

myGov is the front door to a range of government online services, including Medicare, myTax and Centrelink, in the one place using a single login and password. In the future you will be able to use your myGovID to log in to the myGov platform.

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Security and privacy

Digital identity is designed so you control your personal information. It is like a 100-point ID check but instead of having to go into a government shopfront with identity documents, the whole process can be completed online.

A digital identity protects your privacy by only sharing as much as necessary during transactions. You will also be required to provide consent on what information is shared.

The system is governed by the rules and standards set out in the Trusted Digital Identity Framework. Privacy is ensured by only sharing as much as necessary during transactions. You will be asked to provide consent on what information is shared. Your identity service provider will remember your name and date of birth but will not store your photograph once your identity is confirmed. Your identity service provider will not know what services are being accessed and services do not see your identity documentation.

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A staged introduction

We are delivering digital identity in partnership with several Australian Government agencies:

  • We manage the TDIF, providing program management, delivery, design, operational support coordination and communications support. We also provide the interim Oversight Authority, the governing body for the ecosystem.
  • The ATO operates the Australian Government identity service provider through myGovID and the Relationship Authorisation Manager which enables business to provide authorisation to individuals to act on their behalf. The ATO are also one of the relying digital service agencies with the release of the tax file number application pilot.
  • DHS operates the Exchange, which brokers identity transactions in the ecosystem to protect people’s privacy and security of data. 
  • Home Affairs operates the Face Verification Service and Document Verification Service that are critical to online identity verification.
  • DFAT holds passport information, including photographs, used for document and facial matching.

We are testing the system through pilot programs and with real users. We are delivering incrementally to make sure it can deliver on the usability, privacy, security and integrity you expect.

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Next steps

We know a digital identity needs to be secure and easy to use. That is why we are starting with a series of pilot programs to test the system works as it should before we introduce it. The pilot programs include:

  • Tax file number
  • Unique Student Identifier
  • My Health Record
  • Youth Allowance
  • Newstart

We’re continuing to test the service through pilot programs and with real users and working incrementally to make sure the technology can deliver the necessary privacy, security and integrity of the system.

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Get in touch

If you have any questions you can get in touch with us at identity@dta.gov.au