​New myGov guidance now available on digital.gov.au

The guidance supports agencies to better understand myGov and the onboarding process. Promoting more consistent and effective approaches to digital service delivery across government.

“Clear, practical guidance plays an important role in improving how digital services are delivered,” highlights Chris Fechner, Chief Executive Officer of the DTA. “By bringing delivery-led content onto digital.gov.au, it helps agencies translate policy intent to services that deliver better outcomes for all Australians.”  

Pathways to myGov

myGov is a simple and secure way for individuals to access government services through a single sign-in, using the myGov website or app. It supports how people manage and interact with government services online, including:

• secure messaging through the myGov Inbox
• account management and settings
• access to linked services  
• information about government support available to help them through different life events

Together, these capabilities support more seamless interactions with government and reduce complexity for people managing different services.  

The guidance supports agencies wanting to onboard to consider more connected, safer and simpler digital experiences.  

“More than 1 million Australians use myGov every day, and more than 9 million now use the myGov app. This scale gives us a strong understanding of what works in practice for customers and government service delivery,” explains Jonathon Thorpe, Chief Customer Officer at Services Australia.  

“myGov is available for government agencies to use at no cost. The new information published on digital.gov.au makes it easier for them to understand what myGov can do, what the onboarding process looks like, and how to get started.”

Additionally, it encourages more consistent use of myGov across government, improving how Australians interact with online government services, particularly when engaging with multiple services.

Guidance for agencies at every stage  

For agencies, the guidance focuses on the value of onboarding to myGov and the support available throughout the process. It demonstrates how onboarding can simplify access for users, reduce duplication and enable more connected service delivery.

The guidance sets out the onboarding journey, from early discovery and assessment through to implementation, live operations and ongoing optimisation. This provides agencies with clarity on requirements and expectations at each stage, supporting stronger planning and delivery across the Australian Public Service (APS).

“Making guidance easier to find and apply, strengthens how agencies plan and deliver digital services,” continues Mr Fechner. “Consistent delivery across government directly improves the experiences of all people and business when engaging with government services.”  

Strengthening digital.gov.au as a shared platform

This update demonstrates how digital.gov.au continues to mature as a shared platform that brings together policy, standards and delivery guidance in one place. Supporting agencies to design, build and deliver digital services that are simple, secure and connected.  

Contributions from across the APS ensure the site continues to reflect real digital service delivery outcomes. The DTA remains committed to making digital.gov.au the central place for digital and ICT policy, standards and practical guidance. It supports agencies to plan and deliver services effectively at every stage of digital maturity.  

Learn more

Agencies can access the new myGov guidance on digital.gov.au to better understand platform capabilities, onboarding requirements and available support on digital.gov.au.  

This sits alongside the Digital Experience Policy which sets the direction for designing and delivering simple, secure and connected services across government, and supports more consistent, user-centred service delivery.  

To explore the suite of policies, guidance and frameworks available please visit digital.gov.au.