Training materials for Getting started with the Digital Service Standard
The Getting started training program is free to you to use with your staff.
It is designed to help Australian Government agencies build internal capability and understanding of how to apply the Digital Service Standard.
Other organisations, governments and academic institutions are also able to use the training, in accordance with the copyright conditions.
Click on the hyperlinks to download the file.
Before the modules
- Facilitator guide (.pdf, 939KB)
- Presentation slides with embedded videos (.pptx, 327MB). No need to download module videos.
- Presentation slides without videos (.ppt, 6MB). Make sure you download each video below.
- Digital Service Standard poster (.pdf, 110KB)
- Service Design and Delivery Process poster (.pdf, 229KB)
- Training evaluation and feedback template (.docx, 672KB)
Module 1 - Foundations
- Getting started video (.mp4, 54MB) (with captions .mp4, 56MB)
- Getting started video subtitles (.srt, 5KB)
- Foundations video (.mp4, 12MB) (with captions .mp4, 15MB)
- Foundations video subtitles (.srt, 9KB)
- Handout 1: mind your mindset (.pdf, 153KB)
- Handout 2: mind your mindset case study (.pdf, 168KB)
- Handout 3: mind your mindset worksheet (.pdf, 171KB)
Module 2 - Users
- Users video (.mp4, 23MB) (with captions .mp4, 26MB)
- Users video subtitles (.srt, 11KB)
- Handout 4: Monty’s story (.pdf, 210KB)
- Handout 5: empathy worksheet (.pdf, 195KB)
Module 3 - Adaptability
- Adaptability video (.mp4, 25MB) (with captions .mp4, 27MB)
- Adaptability video subtitles (.srt, 9KB)
- Handout 6: what’s your tee? (.pdf, 199KB)
Module 4 - Design
Module 5 - Simplicity
Other useful tools
- Digital Service Standard kanban (.pdf, 116KB)
- DTA culture posters (.pdf, 109KB)
- Getting started appreciation cards (.pdf, 15KB)
- Getting started course overview (.pdf 160 KB)
Let us know what you think
We’d love to hear what you think about the training or suggestions for improvement. Let us know by emailing firstname.lastname@example.org.
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Except for the Australian Government logo and where otherwise noted, this training material is provided under a Creative Commons - By Attribution Non-Commercial 4.0 licence.