Changes to the Digital Service Standard

On 6 May 2016 the Digital Service Standard became live. This page details the changes between the Live version (13 criteria) and the Beta version (14 criteria).

The main changes are:

The reasons for these changes to the Standard are discussed on the DTA blog.

You can read the changes between the Alpha and Beta version of the Digital Service Standard on GitHub.

Summary of changes from Beta to Live

Text removed from the standard has been struck out. Text added is marked as an insertion.

  1. Previous version of Criterion 1

    Understand user needs. Research to develop a deep knowledge of the users and their context for the service.

    Live version of criterion 1: Updated

    Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

  2. Previous version of Criterion 2

    Establish a sustainable multidisciplinary team that can design, build, operate and iterate the service, led by an experienced service manager with decision-making responsibility.

    Live version of criterion 2: Updated

    Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with decision-making responsibility.

  3. Previous version of Criterion 3

    Design and build the product using the service design and delivery process, taking an agile and user-centred approach.

    Live version of criterion 3: Updated

    Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

  4. Previous version of Criterion 4

    Understand the data, tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.

    Live version of criterion 4: Updated

    Understand the tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.

  5. Previous version of Criterion 5

    Assess what information and personal user data the service will be providing, using or storing. Put in place appropriate measures to address security risks, legal responsibilities and privacy considerations.

    Live version of criterion 5: Updated

    Identify the data and information the service will use or create. Put appropriate legal, privacy and security measures in place.

  6. Previous version was Criterion 9

    Use responsive design methods and test that the service can be accessed on all common browsers and devices.

    Live version of criterion 6: Updated

    Build the service with responsive design methods using common design patterns and the style guide.

  7. Previous version of Criterion 7

    Incorporate open standards and common government solutions where appropriate.

    Live version of criterion 7: Updated

    Build using open standards and common government platforms where appropriate.

  8. Previous version of Criterion 8

    Make all new source code open and reusable where appropriate.

    Live version of criterion 8: Updated

    Make all new source code open by default.

  9. Previous version was Criterion 10

    Ensure the service is accessible to all users regardless of their abilities and environment.

    Live version of criterion 9: Updated

    Ensure the service is accessible to all users regardless of their ability and environment.

  10. Previous version was Criterion 11

    Show the end-to-end user experience in an environment that replicates the live version with a representative sample of users.

    Live version of criterion 10: Updated

    Test the service from end-to-end in an environment that replicates the live version.

  11. Previous version was Criterion 6

    Measure user satisfaction, digital take-up, completion rate and cost per transaction and report performance publicly. Identify, measure and report other metrics appropriate to your service.

    Live version of criterion 11: Updated

    Measure performance against KPIs set out in the guides. Report on public dashboard.

  12. Live version of criterion 12: No change

    Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion.

  13. Live version of criterion 13: No change

    Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate.

  14. Live version of criterion 14: Removed

    Make sure that the service is simple enough that users succeed first time unaided.

Last updated: 6 May 2016