3 Agile and user-centred process

Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

Why it’s in the Standard

Designing services in a user-centred way means that the services you deliver will be easy to use and convenient for the people who need to use them, helping them to stay in the digital channel.

Designing using agile methods allows you to be more proactive and respond easily to change, both in technology and government policy. Services should be improved frequently; they will be cheaper and more accountable to users.

How you’ll be assessed

This criterion applies through all stages of the service design and delivery process. You should:

During the Discovery and Alpha stages you would have become comfortable with working collaboratively in very fast feedback loops that are guided by user research. During Alpha you should:

During the Beta and through to the Live stage you would be working closely with users. You should be able to:

Further reading

Last updated: 6 May 2016