2 Have a multi-disciplinary team

Establish a sustainable multi-disciplinary team to design, build, operate and iterate the service, led by an experienced product manager with decision-making responsibility.

Why it’s in the Standard

Good government services are built quickly and iteratively, based on user needs. Your digital delivery team must be set up in the right way to do this. They need:

How you’ll be assessed

This criterion applies through all service design and delivery stages. The composition of the team will change depending on the stage and need. You must be able to:

Further reading

Last updated: 6 May 2016