Benefits of services using the Digital Identity system

Government agencies, retailers, banks and other organisations all use different systems to verify the identity of their customers. These systems operate separately, and people often provide the same information to many organisations over time.

Enhancing how these individual systems work together, improves the user experience by removing the need for Australians to prove, and re-prove, their identity. This makes it quicker and easier to access government services.

Digital Identity uses a federated Digital Identity system. It is a whole-of-government and whole-of-economy solution that addresses the issue of identity across the broader economy. The federated system design protects your privacy, while allowing you to access the broadest range of services possible with your Digital Identity.

We’re starting with federal government services, but the end state will include private sector and other state and local government services.

The benefits for service providers that connect to the Digital Identity program include:

  • Improving efficiency and reducing costs – with less need for expensive identity and access management systems and support systems such as help desks. This will keep compliance costs down and allow staff to focus on the delivery of services.
  • Improved customer experience – public and private services will benefit as it will be quicker and easier for customers to prove their identity and access their services, for an improved customer experience.
  • Improving security – the rigorous accreditation requirements for a person to join the federated Digital Identity system will improve the security of digital identities used to access online services. These requirements include federal and international security standards. This helps to provide confidence to service providers in the identities of individuals accessing their service.
  • Enhancing privacy – the privacy requirements to become accredited, will provide users with confidence that their privacy is respected, and that they are in control of their personal information.  

People and businesses will be able to choose their identity provider and what services they access using that Digital Identity. This will reduce complexity by providing a more seamless and streamlined service experience, removing duplication and making online transactions easier.

Get in touch

If you have any questions you can get in touch with us at