Michael Berndt

Michael Berndt

Chief Customer Experience Officer for eHealth Queensland

Department of Health

Michael Berndt firmly believes that a holistic approach is vital for genuine customer-centric transformation to occur and confidently draws upon his stakeholder management expertise to gain ‘boardroom to basement buy-in’ for customer experience (CX) initiatives.

As Chief Customer Experience Officer for eHealth Queensland, Michael is accountable for customer service excellence, ensuring customer-led design principles are utilised to create digital products and solutions, embedding the customer at the heart of the business.