Services covered by the Digital Service Standard
Find out if the Digital Service Standard applies to your digital service.
The Digital Service Standard 2.0 covers informational, transactional and staff-facing services.
Informational services provide information to users such as reports, fact sheets or videos. They may include:
- government agency websites
- smart answers and virtual assistants
Transactional services lead to a change in government-held records, typically involving an exchange of information, money, licences or goods. Examples of transactional services include:
- submitting a claim
- registering a business
- updating contact details
- lodging a tax return.
Staff facing services are services created for government employees to provide information or support transactions. They may include:
- learning management systems
- records management systems
- case/client management systems
- decision-making systems.
Services not covered by the Standard
The Digital Service Standard does not apply to:
- existing staff facing services
- state, territory or local government services
- personal ministerial websites that contain material on a minister’s political activities or views on issues not related to their ministerial role.
Services aren't mandated to meet the Digital Service Standard may still choose to apply it to improve their digital services.
Digital Service Standard Resources
Digital Service Standard (architecture.digital.gov.au)
The full Digital Service Standard 2.0 is available on the Australian Government Architecture website.
Digital Service Standard 2.0 Overview (PDF,523 KB)
Learn about the Digital Service Standard 2.0 including the criteria and transition approach.
Digital Service Standard Requirements Checklist (PDF,218 KB)
Check your service meets all of the requirements set out in the Digital Service Standard.