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  2. Digital Transformation Strategy
  3. Objectives

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  • Being accountable
  • Government that's easy to deal with
    • Objective 1 — You will be able to access all government services digitally by 2025
    • Objective 2 — You will have seamlessly integrated services that support your needs and life events
    • Objective 3 — You will be able to choose a secure and easy-to-use digital identity to access all digital government services
    • Objective 4 — You will have access to alternatives if you are unable to access services in a digital way
  • Government that's informed by you
  • Government that's fit for the digital age
  • What's going to change for you?
  • Roadmap
  • Our principles
  • Digital Transformation Strategy 2018—2025

Government that's easy to deal with

  • A user holding their mobile device in their left hand while using a website with their right hand.

    Objective 1 — You will be able to access all government services digitally by 2025

    Government that's easy to deal with

    Our goal is to make all the information and services Australians need and expect, available digitally, simply and easily.

  • A person wearing glasses reading information on their tablet.

    Objective 2 — You will have seamlessly integrated services that support your needs and life events

    Government that's easy to deal with

    We’re working with the Australian public and Federal, State and Territory governments to identify common issues and opportunities for us to improve.

  • A person walking along the street looking at their phone.

    Objective 3 — You will be able to choose a secure and easy-to-use digital identity to access all digital government services

    Government that's easy to deal with

    We understand the challenge of having to prove again and again who you are to government in person, when trying to use digital services.

  • Two children and an adult running along a beach.

    Objective 4 — You will have access to alternatives if you are unable to access services in a digital way

    Government that's easy to deal with

    We want all Australians to be able to access the government services they need, whether they choose to do so digitally, on the phone or in person.

Digital Transformation Agency

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