Government that's informed by you

Objective 7 – Advanced technologies will improve decision-making and be transparent and auditable.

Objective status
In progress

Emerging technology is allowing us to create more convenient and accessible services. We will make decisions about how we use advanced technology in a way that is open and inclusive, with the goal of making services simpler, clearer and faster. As we begin to adopt artificial intelligence (AI) and assistive technologies, like machine translation, it will be easier for people to engage with government when and how they choose. We are working alongside industry and academia to make the most of these opportunities. We are also managing the risks associated with the use of greater technology. This includes creating national frameworks and safeguards to address ethical and privacy concerns, and to protect our systems and national security from any external threats.

Case studies

Robotic Process Automation

Initiative

Establish a basic Robotic Process Automation (RPA) capability to streamline routine finance processes such as accounts receivable and accounts payable.

Benefits:

  • improved automation, speed and accuracy of account processing
  • increased productivity, control and timeliness of processes
  • efficiencies gained from reduction in time completing administrative tasks.

Summary

The Attorney-General's Department is undertaking a project to establish an RPA capability. The RPA will be used to streamline routine finance processes such as accounts receivable and accounts payable.

The aim is to automate high-volume rules-based processes to improve the timeliness and accuracy of financial reporting. This will improve the overall provision of services to clients and result in staff undertaking higher value work.

The operational efficiencies expected to be achieved through the RPA project include:

  • improved automation, speed and accuracy of account processing
  • increased productivity and engagement from staff who will spend less time on administrative tasks
  • increased client satisfaction through better and more timely reporting and billing (i.e. responsiveness)
  • increased control and timeliness of processes.

It is expected the benefit from this project will flow across the Financial Services and Client Services teams, alleviating significant pressures they face, which can lead to delays and inaccuracies.

Attorney General’s Department

Rights in One (RIO)

Initiative

Deliver a world-leading intellectual property search system to enable Australians to easily manage their intellectual property.

Benefits:

  • improved intellectual property search discoverability and accuracy
  • ease of use and increased trust in managing intellectual property requests.

Summary  

IP Australia has modernised its digital infrastructure to deliver a world-leading intellectual property search system and have made this freely available to the Australian public – enabling Australian businesses to easily manage their intellectual property.

The Rights in One (RIO) program consolidated around 30 legacy ICT systems into a single platform and uses a new global best practice artificial intelligence search capability. IP Australia became one of the first intellectual property offices in the world to integrate image recognition and search technology.

These search systems are considered some of the best globally. Their success can be measured by their popularity – Australian Trademark Search has over 1 million-page views from more than 40,000 customers each month.

IP Australia