Digital Transformation Strategy 2018—2025
We will deliver world-leading digital services for the benefit of all Australians.
The Digital Transformation Strategy sets the direction for our work to 2025. The Roadmap describes a rolling two-year window of work we have planned.
3 strategic priorities
To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.
We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.
Australians expect government to be easy to deal with and to provide smart and convenient services.
Alison is in her late 20s, has a science degree and is a qualified professional with several years' experience working in the mining industry until the shutdown of her work area.
Sylvia and Dave are expecting their first child. They're excited but nervous about the upcoming changes to their life. They’re focused on the pregnancy and impending birth, but want to start preparing for what comes next.
Mary-Anne does not see government as supporting her business. She prefers to seek advice from friends, colleagues and third parties. She perceives the government and its complex information, regulations and processes as a barrier to growing her business. She feels frustrated by the need to work out which level of government she has to deal with for different issues.
Paul’s wife Jane passed away due to illness. Paul is struggling to cope with the loss and the administrative burden that has come with it.