Digital Transformation Strategy Update: Year 1

Welcome to the Digital Transformation Strategy and Dashboard. We released the Strategy in November 2018, with a Roadmap of initiatives to improve government services.

Our vision is based on the 3 strategic priorities of a government that’s:

Our vision, and these three priorities, are detailed through 13 objectives.

We made a public commitment to demonstrate our progress over the first year to deliver digital government in line with the Strategy. The Dashboard below is an overview of that progress. We’ve provided a description of each objective, with measurements and case studies to help you understand what we’re doing. Each objective highlights leading digital projects across government.

We will review the Dashboard annually. It will keep us on track to deliver world-leading government services for the benefit of all Australians by 2025.

Download the DTS 2025 poster for your agency

We have made the DTS 2025 vision available as an A3 wall chart/poster, along with the 13 objectives and 5 principles.

Download the DTS 2025 poster (PDF, 221KB)

Committed to reforming service delivery

We've published an overview of our year 1 progress (PDF, 2.5MB) and our year 2 update (PDF, 1.6MB), including case studies and more information on how we're working toward 2025. 

We also have a video describing how we're reforming service delivery.


Actions We Have Taken

The Digital Transformation Strategy Update: Year 2 (November 2019 - November 2020) demonstrates how the Strategy is making a positive difference to government users, including citizens, public servants, and industry.

It is now well established that Australians expect their dealings with government to be simple, helpful, respectful and transparent. It is becoming more critical for these services to also be accessible at any time, from anywhere; and from any device of the users choosing.

In 2020 major unprecedented events such as the COVID-19 outbreak, the bushfire crisis and severe weather events; highlighted a real need for Australians to be able to interact with government more readily.  It has also demonstrated the importance for government being able to support Australians “in the moment” through the provision of information, services, and support at the time it is needed.

Our response to COVID-19

Progress of the Digital Transformation Strategy including foundational capability delivered through the Roadmap Initiatives allowed government to quickly respond to COVID-19. This included delivery of the COVIDSafe App, fast track of digital prescriptions and the Cruise Ship Tracking, to assist the tracking of Australians on cruise ships.

Government worked hard to maintain operations and delivery of critical services to users with minimal interruption. To achieve this Government quickly mobilised public servants to deliver functions across government. This included processing claims for the Economic Support Payment and the JobSeeker and JobKeeper payments, whilst a large percentage of the APS workforce worked remotely from home.

Digital Transformation Strategy Dashboard

Government that's easy to deal with

To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.

Government that's informed by you

We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.

Government that's fit for the digital age

Australians expect government to be easy to deal with and to provide smart and convenient services.