Digital Transformation Strategy

Welcome to the Digital Transformation Strategy Dashboard. We released the Strategy, with a Roadmap of initiatives to improve government services. We made a public commitment to provide annual updates to demonstrate our progress to deliver better digital government services in line with the Strategy. The first was in 2019 and this is our second update.

We made a public commitment to provide annual updates to demonstrate our progress to deliver better digital government services in line with the Strategy. This is our second update.

We’ve published an overview of our year 1 progress (PDF, 2.5MB) and our year 2 update (PDF, 1.6MB), including case studies and more information on how we’re working toward 2025.

From 2018 to 2020, we worked to deliver our vision and implement the 3 strategic priorities of a government that is:

  • easy to deal with
  • informed by you
  • fit for the digital age.

This vision and these 3 priorities are detailed through 13 objectives. We have provided a description of each objective, with measurements and case studies to help you understand what we are doing and how we are achieving them. Each objective also highlights some of the leading digital projects across government.

Actions we have taken

The Digital Transformation Strategy Update: Year 2 (November 2019 - November 2020) demonstrates how the Strategy is making a positive difference to government users, including citizens, public servants, and industry.

We understand that Australians expect their dealings with government to be simple, helpful, respectful and transparent. It is becoming more critical for these services to also be accessible at any time, from anywhere and from any device.

In 2020 major unprecedented events such as the COVID-19 pandemic, the bushfire crisis and severe weather events highlighted a real need for Australians to be able to interact with government in a simple and accessible way. It has also demonstrated the importance for government to support Australians ‘in the moment’ through the provision of information and services at the time and place it is needed.

Our response to COVID-19

Progress of the Strategy, including foundational capabilities delivered through the Roadmap initiatives, allowed Government to respond to the evolving COVID-19 crisis. This included the delivery of the COVIDSafe app, rollout of the website and fast tracking of digital prescriptions and Cruise Ship Tracking to assist Australians on cruise ships in case additional medical assistance was required following a cruise.

Government worked hard to maintain operations and delivery of critical services to users with minimal interruption. To achieve this, we quickly mobilised public servants to deliver functions across government. This included processing claims for the Economic Support Payment and the JobSeeker and JobKeeper payments, whilst a large percentage of the APS workforce worked remotely from home.

Digital Transformation Strategy Dashboard Year 2 update

Government that's easy to deal with

To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.

Government that's informed by you

We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.

Government that's fit for the digital age

Australians expect government to be easy to deal with and to provide smart and convenient services.