To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.

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  Objective 1 — You will be able to access all government services digitally by 2025

  Government that's easy to deal with

  Our goal is to make all the information and services Australians need and expect, available digitally, simply and easily.

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  Objective 2 — You will have seamlessly integrated services that support your needs and life events

  Government that's easy to deal with

  We’re working with the Australian public and Federal, State and Territory governments to identify common issues and opportunities for us to improve.

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  Objective 3 — You will be able to choose a secure and easy-to-use digital identity to access all digital government services

  Government that's easy to deal with

  We understand the challenge of having to prove again and again who you are to government in person, when trying to use digital services.

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  Objective 4 — You will have access to alternatives if you are unable to access services in a digital way

  Government that's easy to deal with

  We want all Australians to be able to access the government services they need, whether they choose to do so digitally, on the phone or in person.

We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.

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  Objective 5 — Services will be smart and adapt to the data you choose to share

  Government that's informed by you

  We will do more to improve your experience when dealing with government.

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  Objective 6 — Policy and services will draw on data and analytics

  Government that's informed by you

  We are modernising how we use data held by government.

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  Objective 7 — Advanced technologies will improve decision-making and be transparent and auditable

  Government that's informed by you

  Emerging technology is allowing us to create more convenient and accessible services.

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  Objective 8 — Earn your trust through being strong custodians of your data.

  Government that's informed by you

  Maintaining trust with the Australian community is fundamental to realising the full potential of our national data assets.

Australians expect government to be easy to deal with and to provide smart and convenient services.

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  Objective 9 — Equip our people and Australian businesses with the skills necessary to deliver world-leading digital services

  Government that's fit for the digital age

  We are focussing on the cultural and digital capability changes that government needs to deliver the services of the future.

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  Objective 10 — Adopt better ways of working that bring people together quickly and efficiently and reduce risk

  Government that's fit for the digital age

  Digital transformation means more than just new technology. It means we improve our traditional ways of working.

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  Objective 11 — Collaborate with other sectors, including small and medium-sized enterprises, community organisations and academia

  Government that's fit for the digital age

  We are drawing on a diversity of thinking and leading-edge skills from businesses, academia and the Australian community to solve real, intractable problems.

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  Objective 12 — Develop sustainable platforms that we can share across government

  Government that's fit for the digital age

  We are developing sustainable platforms and capabilities across government to become a government is fit for the digital age.

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  Objective 13 — Deliver value for people and businesses by managing costs and risks

  Government that's fit for the digital age

  We understand that Government always needs up-to-date digital capability and the products and services to support it.