Digital Transformation Strategy
Welcome to the Digital Transformation Strategy Dashboard. We released the Strategy, with a Roadmap of initiatives to improve government services. We made a public commitment to provide annual updates to demonstrate our progress to deliver better digital government services in line with the Strategy. The first was in 2019 and this is our second update.
We made a public commitment to provide annual updates to demonstrate our progress to deliver better digital government services in line with the Strategy. This is our second update.
We’ve published an overview of our year 1 progress (PDF, 2.5MB) and our year 2 update (PDF, 1.6MB), including case studies and more information on how we’re working toward 2025.
- Digital Transformation Strategy Dashboard 2019-20 (PDF, 477KB)
From 2018 to 2020, we worked to deliver our vision and implement the 3 strategic priorities of a government that is:
- easy to deal with
- informed by you
- fit for the digital age.
This vision and these 3 priorities are detailed through 13 objectives. We have provided a description of each objective, with measurements and case studies to help you understand what we are doing and how we are achieving them. Each objective also highlights some of the leading digital projects across government.
Actions we have taken
The Digital Transformation Strategy Update: Year 2 (November 2019 - November 2020) demonstrates how the Strategy is making a positive difference to government users, including citizens, public servants, and industry.
We understand that Australians expect their dealings with government to be simple, helpful, respectful and transparent. It is becoming more critical for these services to also be accessible at any time, from anywhere and from any device.
In 2020 major unprecedented events such as the COVID-19 pandemic, the bushfire crisis and severe weather events highlighted a real need for Australians to be able to interact with government in a simple and accessible way. It has also demonstrated the importance for government to support Australians ‘in the moment’ through the provision of information and services at the time and place it is needed.
Our response to COVID-19
Progress of the Strategy, including foundational capabilities delivered through the Roadmap initiatives, allowed Government to respond to the evolving COVID-19 crisis. This included the delivery of the COVIDSafe app, rollout of the Australia.gov.au website and fast tracking of digital prescriptions and Cruise Ship Tracking to assist Australians on cruise ships in case additional medical assistance was required following a cruise.
Government worked hard to maintain operations and delivery of critical services to users with minimal interruption. To achieve this, we quickly mobilised public servants to deliver functions across government. This included processing claims for the Economic Support Payment and the JobSeeker and JobKeeper payments, whilst a large percentage of the APS workforce worked remotely from home.
Other content in this section
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Digital Transformation Strategy refresh
Since the launch of the Digital Transformation Strategy in late 2018 we have made strong progress towards the vision of a government which is easy to deal with, informed by you and fit for the digital age.
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Being accountable
As we continue to deliver this strategy, we will report back to you on our performance against the roadmap.
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What's going to change for you?
Services focused around your needs, not government structures.
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Our principles
5 principles guide us to achieve our vision.
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Digital Transformation Strategy 2018—2025
We will deliver world-leading digital services for the benefit of all Australians.
Digital Transformation Strategy Dashboard Year 2 update
Government that's easy to deal with
To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.
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Objective 1 – You will be able to access all government services digitally by 2025
Government that's easy to deal with
Our goal is to make the information and services Australians need and expect available digitally.
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Objective 2 – You will have seamlessly integrated services that support your needs and life events.
Government that's easy to deal with
While people often interact with government for discrete services, such as completing a yearly tax return, there are events in a person’s life which require interactions with multiple Government services provided by different agencies or tiers of government (like having a baby, experiencing a natural disaster or starting a business).
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Objective 3 – You will be able to choose a secure and easy-to-use digital identity to access all digital government services
Government that's easy to deal with
We understand the challenge of individuals having to repeatedly prove who they are when interacting with government and private sector services online and that this can lead to significant frustration.
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Objective 4 – You will have access to alternatives if you are unable to access services in a digital way
Government that's easy to deal with
We want all Australians to be able to access the government services they need, whether they choose to do so digitally, on the phone or in person.
Government that's informed by you
We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.
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Objective 5 – Services will be smart and adapt to the data you choose to share
Government that's informed by you
We will do more to improve your experience when dealing with government.
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Objective 6 – Policy and services will draw on data and analytics
Government that's informed by you
We are modernising how we use data held by government.
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Objective 7 – Advanced technologies will improve decision-making and be transparent and auditable.
Government that's informed by you
Emerging technology is allowing us to create more convenient and accessible services.
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Objective 8 – Earn your trust through being strong custodians of your data
Government that's informed by you
Sharing data held by government has incredible potential at both the national level and at the individual level, but it must be done prudently and safely.
Government that's fit for the digital age
Australians expect government to be easy to deal with and to provide smart and convenient services.
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Objective 9 – Equip our people and Australian businesses with the skills necessary to deliver world-leading digital services
Government that's fit for the digital age
We are focussing on the cultural and digital capability changes that government needs to deliver the services of the future.
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Objective 10 – Adopt better ways of working that bring people together quickly and efficiently and reduce risk
Government that's fit for the digital age
Digital transformation means more than just new technology. It means we improve our traditional ways of working. We are taking steps to work more effectively across all levels of government.
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Objective 11 – Collaborate with other sectors, including small and medium-sized enterprises, community organisations and academia
Government that's fit for the digital age
We are drawing on a diversity of thinking and leading-edge skills from businesses, academia and the Australian community, to solve real and challenging problems.
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Objective 12 – Develop sustainable platforms that we can share across government
Government that's fit for the digital age
We are developing sustainable platforms and capabilities across government, with an APS-wide focus on identifying, sharing and sourcing reusable platforms.
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Objective 13 – Deliver value for people and businesses by managing costs and risks
Government that's fit for the digital age
We understand that Government always needs up-to-date digital capability and the products and services to support it. One way we are doing this is through digital sourcing panels.