Digital Transformation Strategy
Welcome to the Digital Transformation Strategy and Dashboard. We released the Strategy in November 2018, with a Roadmap of initiatives to improve government services.
Our vision is based on the 3 strategic priorities of a government that’s:
Our vision, and these three priorities, are detailed through 13 objectives.
We made a public commitment to demonstrate our progress over the first year to deliver digital government in line with the Strategy. The Dashboard below is an overview of that progress. We’ve provided a description of each objective, with measurements and case studies to help you understand what we’re doing. Each objective highlights leading digital projects across government.
We will review the Dashboard annually. It will keep us on track to deliver world-leading government services for the benefit of all Australians by 2025.
Committed to reforming service delivery
We’ve published an overview of our progress (PDF, 2.5MB), including case studies and more information on how we’re working toward 2025.
We also have a video describing how we’re reforming service delivery.
Other content in this section
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Being accountable
As we continue to deliver this strategy, we will report back to you on our performance against the roadmap.
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What's going to change for you?
Services focused around your needs, not government structures.
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Our principles
5 principles guide us to achieve our vision.
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Digital Transformation Strategy 2018—2025
We will deliver world-leading digital services for the benefit of all Australians.
Digital Transformation Strategy Dashboard
Government that's easy to deal with
To make government easy to deal with, you need simple and intuitive services that support your needs and life events, while eliminating the need to deal with multiple agencies or layers of government.
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Objective 1 — You will be able to access all government services digitally by 2025
Government that's easy to deal with
Our goal is to make all the information and services Australians need and expect, available digitally, simply and easily.
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Objective 2 — You will have seamlessly integrated services that support your needs and life events
Government that's easy to deal with
We’re working with the Australian public and Federal, State and Territory governments to identify common issues and opportunities for us to improve.
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Objective 3 — You will be able to choose a secure and easy-to-use digital identity to access all digital government services
Government that's easy to deal with
We understand the challenge of having to prove again and again who you are to government in person, when trying to use digital services.
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Objective 4 — You will have access to alternatives if you are unable to access services in a digital way
Government that's easy to deal with
We want all Australians to be able to access the government services they need, whether they choose to do so digitally, on the phone or in person.
Government that's informed by you
We will use data analysis to make sure our services meet your needs, to understand better what people and business expect from the government and to improve future services. In doing this, we will ensure that you retain control over your information.
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Objective 5 — Services will be smart and adapt to the data you choose to share
Government that's informed by you
We will do more to improve your experience when dealing with government.
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Objective 6 — Policy and services will draw on data and analytics
Government that's informed by you
We are modernising how we use data held by government.
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Objective 7 — Advanced technologies will improve decision-making and be transparent and auditable
Government that's informed by you
Emerging technology is allowing us to create more convenient and accessible services.
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Objective 8 — Earn your trust through being strong custodians of your data.
Government that's informed by you
Maintaining trust with the Australian community is fundamental to realising the full potential of our national data assets.
Government that's fit for the digital age
Australians expect government to be easy to deal with and to provide smart and convenient services.
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Objective 9 — Equip our people and Australian businesses with the skills necessary to deliver world-leading digital services
Government that's fit for the digital age
We are focussing on the cultural and digital capability changes that government needs to deliver the services of the future.
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Objective 10 — Adopt better ways of working that bring people together quickly and efficiently and reduce risk
Government that's fit for the digital age
Digital transformation means more than just new technology. It means we improve our traditional ways of working.
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Objective 11 — Collaborate with other sectors, including small and medium-sized enterprises, community organisations and academia
Government that's fit for the digital age
We are drawing on a diversity of thinking and leading-edge skills from businesses, academia and the Australian community to solve real, intractable problems.
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Objective 12 — Develop sustainable platforms that we can share across government
Government that's fit for the digital age
We are developing sustainable platforms and capabilities across government to become a government is fit for the digital age.
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Objective 13 — Deliver value for people and businesses by managing costs and risks
Government that's fit for the digital age
We understand that Government always needs up-to-date digital capability and the products and services to support it.