Understanding Digital Identity

Proving who we are has become an everyday task when accessing services online. We are often asked to give personal information to verify our identity, so it’s important to know exactly who we’re sharing that information with and how our privacy is being protected.  

Laptop open on a desk
Caption: Digital Identity gives you faster and more convenient access to government services.

Simpler, safer and more secure access to online services

The DTA is delivering Digital Identity in partnership with several Australian Government agencies to make it simpler and safer to securely access government services online. 

Digital Identity is like a digital version of a 100 point check that you often do at a post office or bank branch. Once you have your Digital Identity, you can reuse it over and over. This means you avoid the hassle of producing important documents each time you access a government service to prove who you are.

Digital Identity gives you faster and more convenient access to government services from wherever you choose to use it, with the added assurance your personal information will be safeguarded. Most importantly, you can be sure the organisations that help you prove your identity online have been accredited by the Australian Government.

The Digital Identity system is protected by strict security protocols set by the Australian Government and all information is encrypted and stored in Australia

Digital Identity making its mark

Digital Identity is gradually becoming available to more people and businesses for a larger range of services. As part of the Digital Business Package, the Government will expand Digital Identity to help businesses recover from the economic impacts of COVID-19.

Many Australians and Australian businesses have already created a Digital Identity through the Australian Government’s myGovID, which gives them access to around 70 different government services. 

So far there have been:

  • more than 1.7 million Digital Identities created through myGovID
  • more than 1.2 million ABNs linked to Digital Identities created through myGovID.

As it continues to be rolled out, Digital Identity will help more Australians to quickly and securely get the critical government support they need to recover from the COVID-19 pandemic and future crises.

Just recently, 2 additional services, focusing on health and education, were connected to Digital Identity: 

  • The Provider Digital Access (PRODA), through Services Australia. People who use PRODA can now use their Digital Identity to gain faster and more convenient access to online health, education and disability services, including the National Disability Insurance Scheme and the Pharmaceutical Benefits Scheme.
  • The Unique Student Identifier (USI) through the Office of the Student Identifiers Registrar. This allows students to create a Unique Student Identifier and manage it using their Digital Identity.

The Government’s commitment will result in more services being connected to Digital Identity over the coming years. This will continue to streamline the way people and businesses access government services online.

The choice is yours

The decision to create and use a Digital Identity is up to you. If you can’t use Digital Identity, or don’t want to, you can keep accessing government services, including on the phone or in person at government shop fronts across the country.

Visit digitalidentity.gov.au to learn more about Digital Identity and how it can make your experience with government simpler, safer and faster.