Great results come when industry and government work together
Find out why ENGINE and their government agency partners were winners at the Australian Government Digital Awards.
As we continue to recognise the great work being done across government in digital transformation, we will showcase each of the Digital Awards winners over the next few weeks. You’ll see what they worked on, and what set them apart from the competition.
Life Checks, ENGINE
ENGINE and its government agency partners won the excellence in government/industry partnership award at the Digital Awards for the Life Checks website. Life Checks helps people 45 years and older check how prepared they are for the longer lives Australians are now living. After users answer a series of questions, the website presents tailored results for them to improve their quality of life.
The website is part of the More Choice for a Longer Life Package, announced by the Australian Government in the 2018-2019 Budget.
The partners were:
- Department of Health
- Department of Employment, Skills, Small and Family Business
- Department of Social Services
- Department of Human Services
- Department of Education and Training
- Australian Securities and Investments Commission
How the partnership worked
The Department of Health was the lead on the project, and they partnered with Engine Group to develop the product. The Department's expertise in health and ageing population policy was vital. They also coordinated with other project partner departments. ENGINE used their experience gained from helping create the UK Government Digital Service (GDS) and their service-design methodology on the project.
The use of agile delivery throughout the project was valuable as the partners and stakeholders were not all based in the same city. The project began with a design-focused sprint to answer key business questions. Agile activities such as stand-ups, sprint planning, and show and tell built a collaborative environment. This approach made sure the project focused on the outcome throughout the project.
Even with many stakeholders, the partnership made sure users remained at the centre of the project.
ENGINE held co-design sessions with each partner agency to build empathy and understand user needs. They used an Opportunity, Capability and Motivation model to drive the human-centred design process.
Usability testing conducted early and often through the project helped with development. They gave attention to culturally and linguistically diverse users and those for whom English is a second language.
Good Design Australia recognised the team’s hard work with a Good Design Award.
We thank all nominees for this Award. It’s great to see digital transformation taking place across federal, state, and local government.
For any questions about the Awards, please email firstname.lastname@example.org
Nicole Murphy is an event manager at the DTA.