Belief in digital delivering better services

Find out why ACT Health’s Sandra Cook was a winner at the recent Australian Government Digital Awards. 

Two people in front of a plant wall. One is receiving an award.
Caption: Sandra Cook from ACT Health with APS Commissioner Peter Woolcott.

As we continue to recognise the great work being done across government in digital transformation, we will showcase each of the Digital Awards winners over the next few weeks. You’ll see what they worked on, and what set them apart from the competition.

Sandra Cook, Digital Champion 2019

We’re thrilled to announce our first ever Digital Champion, Sandra Cook. Sandra has combined her experience as an Allied Health professional, and her digital expertise to transform ACT Health’s service delivery. Here’s how she did it.

Sandra led the development of a new 10-year Digital Health Strategy for the ACT. This has seen ACT Health break away from piecemeal investment to a joined-up plan. Projects are now focused on patients, are clinically led, with delivery times reduced by half. The goodwill and trust her leadership generated let ACT Health reform inefficient practices and introduce further changes in the government and project processes.

Sandra was an active participant at the whole of ACT Government level. She chairs the ACT Budget Sub-Committee responsible for assessing all ACT Government ICT budget bids. She now works across the ACT Government to help improve budget bids. Sandra helps make sure bids align with modern service principles and they are thorough, accurate and well-planned.

Life event journeys

Sandra leads the ACT Health team working on the Birth of a Child project. This is one of 3 life event projects underway to remove pain points around important life events.

The Birth of a Child project wants to make it easier to provide birth certificates and Medicare cards to new-born babies.

Birth of a Child is a collaborative effort, and is co-designed with the DTA, Department of Human Services, Access Canberra and the ACT Office of the Chief Digital Officer.

ACT Chief Digital Officer Bettina Konti said, ‘Sandra believes in the value of community-centred design to deliver services that represent real value. She can see beyond the realm of the health sector into whole-of-government benefits, and this is what makes her contribution so special.’

We thank all nominees for this Award. It’s great to see digital transformation taking place across federal, state, and local government.

For any questions about the Awards, please email awards@dta.gov.au

Nicole Murphy is an event manager at the DTA.