The Digital Service Standard

The Digital Service Standard sets the requirements for designing and delivering digital services.

People and businesses first  

The Digital Service Standard is mandatory for digital websites, mobile apps and other digital platforms and services.

People and businesses need to be at the centre of government digital service delivery. The Digital Service Standard sets the requirement for government to create and maintain services that meet the needs of people and business. This means services need to be:  

  • consistent and secure 
  • user-friendly  
  • measurable 
  • inclusive and adaptable. 

The Digital Service Standard plays an important role in the Data and Digital Government Strategy vision to deliver simple, secure and connected public services, for all people and business by 2030.

Updates to the Digital Service Standard 2.0

Updates to the Digital Service Standard in version 2.0 include:  

  • criteria reduced to 10, compared to 13 in the 1.0 release 
  • improved inclusion and accessibility requirements, so no one is left behind when accessing government services 
  • new requirements for staff-facing digital services.  

To find out more about the services required to meet the Digital Service Standard 2.0, view the Digital Service Standard transition plan

Digital Service Standard Resources